Clik here to view.
CrossRail and Cloud Contact Centres: A simple analogy
I spend a lot of my time helping our partners to understand how cloud-based contact centres are different to traditional on-premise solutions, but also giving them easy ways to pass that information on...
View ArticleClik here to view.
NewVoiceMedia launches the first cloud contact centre Trust Site.
Trust is so important in life. When you take your car in for a service you have to trust that the garage is going to do the work they say they will. When you put your money in a bank you need to trust...
View ArticleClik here to view.
6 steps to building a great call plan for your contact centre.
Today we published a pair of posts, one on the NewVoiceMedia blog and one on the Astadia blog that help you, or your clients to build a great call plan for your contact centre. Topics include: Imagine...
View ArticleClik here to view.
Are your clients answering calls in the same way planes land at an airport?
This post is cross-posted from the NewVoiceMedia blog. I was travelling in to London yesterday and from the train window looked across to Heathrow. As I looked up into the flight path I got an amazing...
View ArticleClik here to view.
Welcome to the Contact Centre – some new metrics
I’ve spent most of my career working in Sales and metrics have been really important to the success of the teams that I’ve been part of. A metric is purely a measurement that individuals, managers, or...
View ArticleClik here to view.
5 tips for an awesome Contact Centre – my guest blog for Bluewolf
This week I wrote a guest post for Bluewolf, a leading Salesforce Consulting partner. In the post I provide 5 suggestions for creating an awesome contact centre using Salesforce Service Cloud. I hope...
View ArticleClik here to view.
Welcome to the Contact Centre – a beginner’s guide.
It’s so exciting – there is a huge buzz around the Service Cloud. Salesforce.com has built its name improving marketing and sales processes, and now they are rapidly changing the lives of those...
View Article![BLACKPINK – DEADLINE – EP [iTunes Plus M4A]](http://is1-ssl.mzstatic.com/image/thumb/Video211/v4/de/b3/b1/deb3b1d4-ba28-22e8-2428-ef97617b2a4b/90d54d743002a6d66308f217cd867947_Preview_Image_Intermediate_nonvideo_sdr_426725135_2574858051.png/316x316bb.webp)
